Our Commitment to Responsible Gaming
Gaming should be a form of entertainment — not a source of stress. mcw believes every player has the right to know their limits and to enjoy the experience within those limits.
Why Responsible Gaming Matters
The best way to enjoy online betting and casino games is to play with awareness — by setting clear limits on time and money, and playing for entertainment rather than in pursuit of winnings. mcw always wants its users to stay safe, and for gaming to never become a source of harm in their personal or family lives.
Users must be at least 21 years old to open an account and participate in any betting activity on our platform. Age verification is a mandatory part of the mcw registration process. Under our Terms and Conditions, minors are strictly prohibited from creating accounts or playing games.
Responsible gaming means more than protecting yourself — it also means protecting your family and loved ones. It is common for someone to spend excessive time and money without those close to them knowing, which can create serious problems over time. Being aware early and using the available tools is the most sensible course of action.
Your privacy also matters to us at mcw. To learn how your information is stored and used, please read our Privacy Policy.
Principles of Responsible Gaming
- Play for entertainment, not for income
- Never spend beyond your daily budget
- Do not play more to try to recover money you have lost
- Take regular breaks and spend time with your family
- Avoid playing while under the influence of alcohol or medication
Self-Limit Setting Tools
Every mcw account holder can use several tools to manage their gaming experience. These can be activated from your account settings, or you can contact the support team via 24/7 live chat or email and they will assist you.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the set limit is reached, no further deposits can be made during that period.
Deposit ControlLoss Limit
Set a cap on how much you can lose within a given period. Once that limit is reached, gaming will stop automatically.
Loss ControlSession Time Limit
Decide in advance how long you will play in a single session. When the set time is up, the system will prompt you to take a break.
Time ControlCooling-Off Period
If you want to take a break for a few days, you can temporarily suspend your account for anywhere between 24 hours and 30 days.
Temporary BreakSelf-Exclusion
If you want to stop gaming entirely for an extended period, contact the support team to close your account permanently or for a long-term duration.
Full ExclusionReality Check
A notification will appear on screen at set intervals, showing a brief summary of how long you have been playing and how much you have spent.
Awareness ReminderTo activate these tools or change your limits, contact mcw's 24/7 live chat support. Reducing a limit takes effect immediately; a waiting period applies to requests to increase a limit.
Recognising Warning Signs
When gaming goes beyond entertainment and becomes a habit, certain signs appear. If any of the following apply to you or someone you know, it is time to take a break.
- You keep placing larger bets to try to recover lost money, and it is becoming hard to stop.
- You are using money from household expenses or savings to bet.
- You are hiding your gaming habits from family or friends, or lying about them.
- You are prioritising gaming over work, studies, or family responsibilities.
- You feel restless, irritable, or low when you are not playing, and only feel relief when you return to gaming.
- You are borrowing money to bet and are unable to repay the debt.
- Repeated attempts to stop gaming have not succeeded.
Remember: These signs are not a sign of weakness. This is a problem that can be addressed — and asking for help is the most courageous step you can take.
Ask Yourself
Consider the following questions honestly. Your answers will help you understand your own situation.
| Question | Yes? |
|---|---|
| Did you spend more than your set budget last month? | |
| Have you played without telling your family? | |
| After taking a break, have you felt a strong urge to come back? | |
| Have you had difficulty controlling your temper after a loss? | |
| Do you find yourself thinking about gaming repeatedly? |
If more than two of your answers are "Yes", consider seeking support.
Where to Find Support
There are several ways to get help. You can speak openly with mcw's own support team, with family, or with a professional counsellor.
mcw Live Chat
Support is available 24 hours a day, 7 days a week in both Bangla and English. You can request account limits or self-exclusion directly through live chat.
Email Support
Send any responsible gaming request by email. Our team will respond as quickly as possible and keep your situation confidential.
Family and Friends
Speak openly with the people closest to you. Support from family can often make a difference more quickly than professional help.
Professional Counselling
Mental health counsellors and addiction specialists in Bangladesh provide confidential support. Contact your local government hospital or a private clinic.
mcw's Commitment
mcw is more than a gaming platform — it aims to create an environment where every user can play in a safe and controlled manner. Towards that goal, we have taken a number of specific steps.
- Account registration by users under 21 years of age is strictly prevented.
- When unusual or suspicious gaming patterns are detected, the support team proactively reaches out.
- Self-exclusion requests are processed within 24 hours, and no promotional communication is sent during that period.
- All advertising and promotional activity is conducted in accordance with responsible gaming guidelines.
- Every account's information is stored with the highest level of security.
To learn more about our services, read our Frequently Asked Questions (FAQ) page — it contains answers to many questions about responsible gaming, payments, and accounts.
For Parents
If a member of your family is a minor and you are concerned they may be able to access online gaming or betting sites, it is important to take some steps.
Advice for Parents
- Use parental control software on your devices.
- Keep your account login details secure.
- Have an open conversation with your children about the risks of online gaming and betting.
- If you suspect a child has used your account, notify mcw immediately.
mcw is an entertainment platform for adults aged 21 and above in Bangladesh. Preventing the participation of minors is a shared responsibility between us and families.