mcw Privacy Policy
A full overview of how your personal information is collected, used, and kept secure on the mcw platform.
Contents
1 Introduction
mcw is a trusted online gaming platform providing casino, slots, and sports betting services to users in Bangladesh. This privacy policy explains how mcw handles the personal information of its platform users.
This policy applies to mcw's website, mobile application, and all related services. By using our platform, you agree to the data processing practices described in this privacy policy.
Protecting your privacy is very important to us. We are committed to complying with applicable data protection laws and regulations.
2 Data Collection
mcw collects user information in the ways described below. We only collect information that is necessary to provide our services.
2.1 Information Provided at Registration
Information you provide when creating an account:
- Full name
- Date of birth
- Mobile number
- Email address
- National ID or passport number (for identity verification)
- Payment account details (bKash, Nagad, Rocket, or Upay number)
2.2 Automatically Collected Information
When you use our platform, the following information may be collected automatically:
- Device information (model, operating system, browser type)
- IP address
- Login time and session data
- Gameplay history and transaction records
- Browsing data collected via cookies and similar technologies
2.3 Information from Communications
When you contact our customer support team via live chat or email, a record of that conversation is retained. This is used to improve service quality and resolve complaints.
3 Data Use
mcw uses the collected information for the purposes described below only. Data is not used for any purpose beyond these.
3.1 Service Delivery and Operations
- Creating, verifying, and managing accounts
- Processing deposits and withdrawals
- Managing bonuses and promotions
- Delivering gaming services without interruption
3.2 Security and Fraud Prevention
- Detecting attempts to open multiple accounts
- Monitoring suspicious financial activity
- Preventing unauthorised login attempts
- Helping to prevent money laundering and other financial crimes
3.3 Communication and Support
- Sending important account-related notifications
- Providing 24/7 live chat and email support
- Sending information about bonuses and offers (if you have given consent)
3.4 Platform Improvement
We analyse user experience to improve the platform's functionality and design. Data used in this analysis is processed for statistical purposes and is generally handled in a way that does not identify any specific individual.
4 Data Storage and Security
mcw applies industry-standard security measures to protect user data.
4.1 Encryption and Technical Security
All data exchanged between our servers and users' devices is encrypted using SSL/TLS technology. Payment information and other sensitive identity-related data are protected with an additional layer of encryption.
4.2 Retention Period
All relevant data is retained for as long as your account remains active. Even after an account is closed, certain data may be retained for a legally defined period as required to meet legal obligations, resolve disputes, and investigate fraud.
4.3 Access Control
Access to your personal data is restricted to authorised mcw staff who need it to carry out their responsibilities. All staff operate under strict confidentiality agreements.
5 Sharing Data with Third Parties
mcw never sells your personal data or shares it with third parties for commercial purposes. However, data may be shared with specific third parties in the following circumstances:
5.1 Payment Processors
To process deposits and withdrawals, we share the necessary transaction data with bKash, Nagad, Rocket, and Upay. This data is used solely for processing the specific payment.
5.2 Identity Verification Services
As part of the account verification process, necessary information may be shared with trusted identity verification providers. This process helps ensure the security of users.
5.3 Legal Authorities
Data may be disclosed to the relevant authorities when required by a court order, a lawful request from law enforcement, or applicable legal obligations.
5.4 Game Providers
Minimum necessary data may be shared with our game partners — including Evolution, Pragmatic Play, PG Soft, and JILI — for the purpose of reviewing gameplay records, primarily to resolve disputes or address technical issues.
6 Cookies and Tracking Technologies
mcw uses cookies and similar tracking technologies to improve the functionality of its platform and the user experience.
6.1 Essential Cookies
These cookies are necessary for the core functionality of the platform. They maintain your login session and ensure security. Disabling these cookies will prevent the platform from working correctly.
6.2 Functional Cookies
These cookies are used to remember your preferences, such as language selection and display settings. They make your next visit more convenient.
6.3 Analytics Cookies
Analytics cookies are collected to understand how users are using our platform. This information helps improve the quality of the service.
6.4 Cookie Controls
You can accept or reject cookies by changing your browser settings. However, disabling certain cookies may limit some features of the platform.
7 User Rights
As an mcw member, you have the following rights over your personal data:
7.1 Right to Access
You may request to view what information we hold about you. Upon a verified request, we will provide a copy of the stored data.
7.2 Right to Correction
If any of your information is inaccurate or incomplete, you may request a correction. You can also update some information yourself through your account settings.
7.3 Right to Deletion
In certain circumstances, you may request that your data be deleted. However, some data may need to be retained where there are legal obligations or ongoing disputes.
7.4 Opt Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, you can contact our support team at any time to stop them. However, essential account-related notifications will always be sent.
8 Protection of Minors
All mcw services are strictly for users aged 21 and above. We are committed to preventing minors from using the platform.
We verify age during the registration process, and this is further confirmed through the identity verification process after account creation. If we find that a minor is using our platform, that account will be closed immediately and the associated data will be deleted.
To learn more about responsible gaming, visit our Responsible Gaming page, which contains detailed guidance on keeping yourself and your family safe.
9 Payment Data Security
The security of financial transactions is one of mcw's highest priorities. We apply multiple layers of security to keep the deposit and withdrawal process fully secure.
9.1 Payment Data Storage Policy
We never store your full mobile banking PIN or password. Sensitive payment data is deleted from our servers after a transaction has been processed. Only the transaction reference number and amount are kept on record.
9.2 Monitoring Suspicious Transactions
Our system automatically detects unusual transaction patterns. If suspicious activity is identified, the transaction may be temporarily suspended for security purposes and we will contact you.
9.3 User Responsibilities
It is your responsibility to keep your account login details (username and password) completely confidential. Do not share this information with anyone under any circumstances. If you suspect unauthorised access to your account, change your password immediately and notify our support team.
10 Privacy Policy Changes
mcw may update this privacy policy from time to time. Changes will be communicated to users in the following ways:
- The "Last updated" date at the top of this page will be changed.
- For significant changes, a notification will be sent to the registered email address.
- A notification may be shown on the platform at login where necessary.
Continued use of the platform after changes have been made will be taken as your agreement to the updated policy. To learn more about us, read our About Us page.
10.1 Archiving of Previous Policies
Previous versions of the privacy policy are kept in our internal records. In the event of a dispute or complaint, the policy in effect during the relevant period will be considered applicable.
11 Contact
If you have any questions, concerns, or requests about this privacy policy, please get in touch with us. Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.